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FAQ - Rush Services
An Extreme Quality™ service

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Questions about Rush Services:

bulletRush Services
bulletI have a deadline and I REALLY need to receive my transfer in less than your "normal" processing time. Can you help me?
bulletWhere are the prices for your RUSH Services?
bulletDo you guarantee that I will receive my order by the date specified?
bulletMy order is larger than described on your order form (for one Rush Service). Can I order multiple Rush Services for my large order?
bulletIf I place my order today (Tuesday) using your 1 week Rush Service, does it mean that I will receive my transfer next week Tuesday?
 

Q:  I have a deadline and I REALLY need to receive my transfer in less than your "normal" processing time.  Can you help me?

A:

- Yes.  Please select one of our RUSH Services:
A. STANDARD Rush Service - 1 week check-in to check-out (Example: check-in at our studio on Tuesday, check-out the following week Tuesday)
B. EXPEDITED Rush Service - 72 hours check-in to check-out weekdays (Example: check-in at our studio Tuesday at 4:00 PM, check-out at 4:00 PM Friday)
C. SUPER EXPRESS Service (Saturday included) - 72 hours check-in to check-out including Saturdays (Example: check-in at our studio Wednesday at 10:00 AM, check-out at 10:00 AM Saturday)
Please note that for our RUSH Services the clock starts ticking when we check-in your order into our system, and stops ticking when we check-out your order out of our system.
Click here to read the complete Rush Services policy 
IMPORTANT: 
- If you are ordering a rush service and you have a hard deadline we urge you to contact us before you ship your recordings to us in order to get our OK.
- Mark RUSH on your box so it will be given high priority once we receive it.

  

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Q: Where are the prices for your RUSH Services?

A:

- You'll find all prices, options and availability for our RUSH Services on our Order Form.  RUSH Services have a limited availability.  We offer RUSH Services only when we know we can fulfill rush orders.  We do not offer rush services at times when we are overcommitted and we can not be sure that we will be able to honor our promise.   

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Q: Do you guarantee that I will receive my order by the date specified?

A:

- We are able to guarantee our in studio processing time (from check-in to check-out) to be of the length specified by the RUSH Service you selected.  Shipping time to our studio and from our studio back to the client is outside our control and outside any guarantee we may offer.  There are other conditions and limitations, clearly spelled out in our Rush Service policy.  Please read our Rush Service policy before ordering, and order only if you agree with our policy.

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Q: My order is larger than described on your order form (for one Rush Service).  Can I order multiple Rush Services for my large order?

A:

- No, unless you obtain our OK.  We ask our customers to only order a "quantity of 1" for any Rush Service selected.  If too many people select Rush Services for large orders at the same time we will not be able to deliver.  If your order is larger, you MUST obtain our OK before selecting a quantity larger than 1 for any of the Rush Services selected. 

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Q: If I place my order today (Tuesday) using your 1 week Rush Service, does it mean that I will receive my transfer next week Tuesday?

A:

- No.  Our 1 week Rush Service will process your transfer in 1 week from the time your recording was received at our studio and checked into our system until the time we check the order out of our system.  You must add the time you take to ship the order, the transit time to our studio, the time until the next available courier pickup and the transit time from our studio back to you.

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- In business since 1990 -
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- At the same location since 1999 -

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