DVD Transfer - Answers to
Frequently Asked Questions
Extreme Quality™ service)
Questions at a
I am not sure the exact length of the tape. How can I order?
Do you convert old Home Movies to DVD?
How much will you charge for . . . (transfer) . . . including shipping?
How long will the transfer to DVD take?
What If I send you a tape and it turns out it is a blank tape?
Do you sell PAL to NTSC converting equipment or software?
We have a few reel-to-reel video tapes. Can you convert them to DVD?
Do you handle VHS-C (or SVHS-C) tapes?
What happens if there are drop-outs on the tape?
What happens if the "tracking" goes out of adjustment?
I didn't know that my tape was of such poor quality. Why did you transfer it?
There is a white pinstripe line along one of the edges of the screen.
I am not sure what's on the tape. Can you tell me?
I do not live in the United States. Can I still order?
Your DVD does not play on my DVD player. Can I get a refund?
Can I order a DVD conversion and then use the DVD at home to edit the video?
Can I order a DVD conversion and then use the DVD to make more copies?
How do you change LaserDisc sides?
Do you convert to DVD interactive
LaserDIscs? How about still frame LaserDiscs?
Do you convert Karaoke LaserDiscs?
What about the alternate soundtracks on my
am not sure the exact length of the tape. How can
If you do not know the length of the tape, it is not a problem.
It is important that you familiarize yourself with our
structure. Place the order based on your best
estimate. In the "Special Instructions" box
of the Order Form, tell us to "make DVD of the correct
length for the tape". We will determine the length of the tape before we make the DVD and
will make the DVD of the appropriate length. After we make the DVD we
will run the Order Form again and charge the correct rate, depending on the
In this type of situation it is best to use a Credit Card
for payment in order that we do not have to hold your order.
convert old Film Movies to DVD?
We do not offer a film transfer service at this time.
We only offer video tape transfer services, at this time
(Home Movies on tape).
However, we monitor the requests we receive and periodically add services that are most requested.
will you charge for . . .
(transfer) . . . including shipping?
Please use the Order
Form (click HERE)
to calculate any pricing scenario. Feel free to use the order form as a calculator, and to try any price combinations. You can not "mess up" anything, you will not be charged anything. If you don't want to send the order through just don't click on the last "Submit Order" button.
will the transfer to DVD take?
Most orders are
completed in about 1 week or less (at our studios). This is an average time, based on an average work-load.
"About" gives us some latitude. If the order is very simple, it may take less time to complete. If during a certain week we receive a number of orders that is way above average, it will take longer to complete your order.
- Large orders (such as 20 3-hour transfers to DVD) will take longer.
- Complex orders (multiple video sources, extra menu items,
multiple "enhanced graphics" transfers, etc.) will take longer.
- Peak ordering times (October-January), weeks preceding Valentine's Day, Mother's Day, Father's Day and other holidays will lengthen our processing.
NOTE: If your order is urgent and/or if this uncertainty is not acceptable, you may use one of our
RUSH Services and get your
project completed in 4 work days, 72 or 48 hours (time in our studios).
- Please remember to add to that the shipping time, which varies depending on the shipping method you select.
- Use our own CVC Productions Order Tracking System to see the status of your order at all times.
- You will know the following:
- The date we received your electronic order
- That we received your recordings safely
- When the recordings entered admin processing
- When they are queued for studio time
- When they are being processed in the studio
- When the CD's are ready, and we are preparing to ship the order
- When the CD's have been shipped back to you
- If shipped by UPS, the UPS tracking number, so you can track the order back to your front door
- If shipped by US Mail, the USPS tracking number, so you can track the order back to your front door
- The CVC Productions Order Tracking System is available 24 hours a day, and is continuously updated.
What If I
send you a tape and it turns out it is a blank
We will not make a DVD
of a blank tape. However, if we set up to record your
tape and it turns out the tape is blank or unsuited for
producing a DVD, we will charge a "Setup Fee" of $14.25 plus return shipping. We will return your
Do you sell
PAL to NTSC converting equipment or software?
No, we do not sell any
kind of equipment or software. We do not sell movies.
We have a
few reel-to-reel video
tapes. Can you convert them to DVD?
We do not offer a
reel-to-reel video transfer service at this time. We
do not plan on offering the service, due to the many
short-lived, incompatible formats for reel-to-reel video.
handle VHS-C (or SVHS-C) tapes?
Yes, we do. Same
price as the regular-sized tape.
happens if there are drop-outs on
After we set up the
initial recording, we do not monitor for tape
drop-outs. If the master tape has drop-outs, the
drop-outs will be transferred to DVD.
happens if the "tracking"
goes out of adjustment?
We set the tracking
adjustment in such a way that MOST of the tape will track
correctly. It is
possible that parts of the transfer will show tracking
problems, if the recording deck mistracked on
recording. There is nothing we can do to fix this
know that my tape was of such poor quality.
Why did you transfer it?
suitability of a tape to be transferred to DVD is the
responsibility of the client. It is a subjective judgment
we are not equipped (or paid) to make. If we receive a
tape for conversion, we will convert it. The only way
we will not convert it is for technical reasons (such as
wrong format, tape does not play, etc.).
is a white pinstripe line
(or a thin flickering line) along one of the edges of the
screen. I don't remember seeing that on my Video
Tape (or LaserDisc).
Nothing ("pin stripe" or anything else) is added to the original signal by our equipment or processing. The presence of
such lines is due to the fact that in the past NTSC television sets traditionally used to "underscan" (show on the TV screen a smaller portion of the recorded signal, not the entire screen).
Thus many imperfections on the edges of the screen were masked.
In fact some "scan lines" at the edge of the
screen in the old Analog television system had special
engineering purposes that indeed caused artifacts.
These lines were never meant to be seen on television sets
because of "underscanning". Today's television sets show every line and pixel of the NTSC recorded signal, all the way to the edges, which in many cases are imperfect (may contain "pin stripes",
flickering lines or other artifacts).
I am not
sure what's on the tape. Can you tell me?
Unfortunately, we do
not offer a tape logging service. In fact, such a
service would far exceed the cost of the transfer. It
is more cost effective for the customer to pay for a
conversion and do the logging at home.
I do not
live in the United States.
Can I still order?
Yes, we accept and welcome orders for International destinations.
Here's how to figure shipping charges for your country:
Go to the US Postal Service International Postal
Select your country in "Select a Destination".
Select <<Package>> in "Select a Shape"
Enter the estimated weight return weight in "Enter Weight"
You will see a complete list of services and shipping charges.
- Select "Express Mail International" or "Priority Mail
International". Add $7.00 (to cover our packing and international
paperwork costs). After you print our order form, replace the amount on the form with the amount you just calculated and re-figure the total.
If you DO NOT want to use the Mail service, tell us what currier you prefer, and we will use that courier. You can go to their Web site and estimate the shipping costs. We will add a handling charge proportional with the number of items,
paperwork involved and total amount the courier charges.
Here is additional information about ordering:
- About the THE SHOPPING CART page (the one with the item amounts and total):
The Zip Code box only works for US Zip Codes. Leave the Zip Code field blank. The Order Form will not calculate return shipping. (See below how you can estimate return shipping).
- About THE CHECKOUT COUNTER page (the one where you type your address and payment information):
This page will require that you enter a "zip code" in the zip code box (even if your address does not have a zip code). If your address does not have a zip code, enter "12345" in the "zip code" box, and write your correct return address in the Special Instructions box, or on an enclosed piece of paper.
- For payment, it's best to use a Credit Card. An International Money Order in US funds
drawn on (or affiliated with) a US bank is also acceptable.
PayPal is also acceptable.
- Please note that client is responsible for additional credit card,
check or PayPal fees imposed by the banks for International Orders. At this time,
credit card and PayPal fees are 7%, which will be added to the
total. At this time there is no fee for International
Money Orders in US funds drawn on (or affiliated with) a US
bank. The fees for Money Orders drawn on a foreign
bank are quite steep ($40).
does not play on my DVD player. Can
I get a refund?
Sorry, but we can not
issue refunds if your DVD player can not read our
DVD's. We are aware that old model DVD players do not
read DVD-R's. We published this information on our Web
site and made available test DVD's for the purpose of
determining if your DVD player will play correctly our
DVD's. All modern DVD players will play our
DVD's. With the price of DVD players going down to
below $50, this is not really a major issue.
Can I order
a DVD conversion and then use the DVD at home to edit the
Yes. You may
try editing directly from the Video DVD. The Video DVD's we
produce are written in the MPEG2 format, the standard DVD
format. We do not encrypt our
DVD's. Does your
video editing package import video directly from DVD's? If in
doubt, order our Test Video DVD
and run a test first.
Alternatively, you may order a Data DVD Copy.
The Data DVD Copy is specially produced in a very
high quality and highly compatible format:
MPEG-4. ATTENTION: we do not provide
any technical support, warranties or assistance for copying or editing
the Video or Data DVD's we produce. Please read
complete info about the Data
order a DVD conversion and then use the
DVD to make more copies?
If the DVD's have a
copyright owner other than yourself, the copying or
distribution by any means is strictly prohibited. If
you are the copyright owner, or the DVD has no copyright you
may be able to make additional copies. This is a
complicated technical issue, it depends on your hardware,
software and media. It is best to order a few
additional copies from us, at the time you place the
order. ATTENTION: we do not provide any technical
support, warranties or assistance for further duplicating
How do you
change LaserDisc sides?
In order to keep the cost down, we use automated side changing. The screen goes black for a few seconds while the sides are changed. If this short pause is objectionable, it can be eliminated.
In order to do that, we must treat each side of the LaserDisc as
a separate "source" (at $10 for each additional source). To accomplish that, on the order form, select an "Additional Source" for $10. Also, in the Special Instructions box of the order form tell us to eliminate the pause between sides.
convert to DVD interactive
LaserDiscs? How about still frame LaserDiscs?
We do not convert
Still Frame LaserDiscs and Interactive
LaserDiscs. These specialized LaserDiscs require
a frame-accurate conversion and a frame-accurate DVD
player. At any rate, there are no consumer
frame-accurate DVD players on the market. Please
do not send for conversion Still Frame LaserDiscs or
convert Karaoke LaserDiscs?
We do not specialize
in Karaoke conversions. However, we may still be
able to convert some Karaoke LaserDiscs. We will
have to produce a separate DVD for each sound track
selected (one DVD for full soundtrack, one DVD for no
the alternate soundtracks on my
At this price level, we are not able to produce a DVD with multiple audio tracks.
What we do (and is more cost efficient than re-engineering a DVD with multiple sound tracks) is to make separate DVD's for each version of the LD:
One DVD with the main soundtrack, another DVD with the
alternate soundtrack. Some LaserDiscs have two
separate soundtracks on the two Stereo channels: one
soundtrack on the Left channel, one soundtrack on the
Right channel. We are able to convert to DVD
exactly in the same configuration. It will be
then up to you to separate the channels on your own
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The message below is
updated each time there is a change in the status of our service.
If you wonder if we are in business, the answer is: Yes we are, and this
is the status of our service:
: Operating at 100%
We are accepting new
orders and providing phone and email
Orders already into the
system, as well as new orders, will be processed in order received, in
the shortest possible time.
For 4 days turnaround (72 or 48 hours), please use one of our RUSH Service
We thank all our clients for your tremendous support!
All the best,
Cristian Coban, Ph.D.
President, CVC Productions