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AVConvert Guidelines
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btzbul2a.gif (913 bytes)  Guidelines for Phone Support: Phone support is provided 9-5 Eastern Time, (M-F). The phones are answered by studio personnel. Studio time is very precious. We kindly ask that questions be limited to items that can not be found on the Web site. There is ample information on the site about
pricing (including a price calculator), services offered, processes and policies, order tracking (including our Order Tracking System and automatic email notifications). Inquiring about the status of an order? Use our Order Tracking System instead of calling. Thanks.

btzbul2a.gif (913 bytes)  Guidelines for Email Support: Please read the Web site information before emailing. We answer email questions about items that can not be found on the Web site. We will answer your initial email plus one follow up. Will our return email reach you? (we will be unable to fill out spam-blocker approval request forms).

btzbul2a.gif (913 bytes)  Guidelines concerning Turnaround Time: "Normal" turnaround time depends on the service ordered (audio conversions: about two to three week;  video conversions: about one week or less). RUSH Services options are available.  "Normal" turnaround time is an average. Like a busy Interstate, we have peak times, traffic jams and light traffic days. Just as on a highway it is not productive to get stressed out or to yell and scream when the traffic is heavy, it is not productive to get stressed out if an order is caught in traffic and is not completed in the "average" turnaround time. It is in everybody's interest that each order is processed carefully. Phone or email inquiries about the status of an order clog the system and slow down everyone's order. Our on-line Order Tracking System provides detailed information, is free and automatic. (Please note that the STUDIO PROCESSING phase is the longest, and occasionally orders spend what seems like a long time there) We kindly ask our customers to use the on-line Order Tracking System instead of calling for status updates. "Normal turnaround" too long? Use our RUSH Service for 1 week or 72 hours turnaround time.

 btzbul2a.gif (913 bytes)  Email Communication:  It is essential that we have good email communication with our clients. Email is our preferred form of communication. Because of various email filters we are having increasing trouble communicating via email and you may never see our email answer to your question. Please be sure to open a clear path for email from our domains to reach you (we will be unable to fill out spam-blocker approval request forms, etc.). Incidentally, we do not maintain or sell mailing lists, so you do not have to fear that we will use your email for SPAM.

btzbul2a.gif (913 bytes)  Please only send orders with payment.  Please do not send orders without payment or with the annotation "call me for payment".  Although we appreciate all orders we receive, orders that commit us to making phone calls or writing emails/letters require additional resources and will be charged a $14.25 admin fee for collecting payment info. 

btzbul2a.gif (913 bytes)  Please do not send orders with the annotation "call me to discuss...".  Although we appreciate all orders we receive, orders that commit us to making phone calls or writing emails/letters require additional resources and will be charged a $14.25 admin fee.  If you have special issues or concerns it is best to contact us (by email or phone) and clarify your issues or concerns before sending in the order. 

 

   

   
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 407-292-1151 

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   Back Home Up

A service of CVC Productions
- In business since 1990 -
- On the Internet since 1998 -
- At the same location since 1999 -

Our mailing address:
CVC Productions, AVConvert Division
2757 Park Royal Drive
Windermere, FL.   34786
USA

CVC Productions

Audio Transfers and Sound Restoration Extreme Quality Video Conversions Video Transfers to VCD (Video CD) QUAD - Quadraphonic conversions to CD Extreme Quality Audio Conversions Transfer your Videos to DVD - From any format.  PAL to NTSC transfer free Panoramic Views
sound
restoration
video
conversions
video
cd's
QUAD audio
conversions
video transfer
 to DVD
panoramic views
preserve recordings audio terms explained

You did not find the link to prices? Here it is:    Audio Prices    DVD Conversion Prices   QUAD Prices
 Inquiring about the status of an order? Use our Order Tracking System instead of calling. Thanks.
Puzzled?  Confused?  Can't figure it out?

No problem.  Email info141@avconvert.com - email guidelines
or call us at
phone support guidelines
Inquires line: 
407-292-1151
Phone Orders line:  800-778-9043
(9 AM to 5 PM Eastern Time, M-F)

IMPORTANT:   AVConvert Guidelines - please read

Phone Support guidelines  --  Email Support guidelines  --  Turnaround Time guidelines  --  Email Communication guidelines


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